Welcome to Getklyn Solutions Ltd. These Terms & Conditions govern your use of our website, service requests, estimates, bookings and services. By using our website or engaging our services, you agree to these terms.
1. About Getklyn
Getklyn Solutions Ltd provides professional cleaning, carpet and upholstery care, executive car wash and vehicle servicing from Nyali, Mombasa, Kenya.
Our services include:
- Carpet and upholstery cleaning through Mr. Carpet
- Executive car wash and vehicle care
- Vehicle servicing and inspection
- Home and commercial cleaning
- Mattress and specialist cleaning
- Other related services offered by Getklyn
2. Service Requests and Estimates
Requests submitted through the website, including requests for an estimate, do not automatically constitute a confirmed booking.
Estimates are based on the information provided by the customer and may change following inspection of the vehicle, carpet, upholstery, premises or other items requiring service.
Where the actual condition differs materially from the information provided, Getklyn may revise the estimate before additional work is undertaken.
3. Bookings and Appointments
An appointment is considered confirmed only after Getklyn has communicated confirmation to the customer.
Customers are responsible for providing accurate contact information and arriving at the agreed time.
Getklyn may reschedule appointments where circumstances outside our reasonable control affect our ability to provide the service.
4. Vehicle Services
Customers should provide accurate information about their vehicle, including known mechanical, electrical, cosmetic or other defects that may affect the requested service.
Customers should remove valuables and personal belongings from vehicles before handing them over for service. Getklyn is not responsible for personal items left inside a vehicle.
Pre-existing damage, hidden defects, worn components or mechanical and electrical faults may affect the outcome of a service.
Where reasonably necessary, Getklyn may document the condition of a vehicle before work begins.
5. Cleaning, Carpet and Upholstery Services
Cleaning results depend on the material, age, condition, staining, previous treatments, contamination, wear and other factors.
While we take reasonable care, complete removal of every stain, odour, mark or discoloration cannot always be guaranteed.
Some materials may react differently to cleaning products or processes. Where a requested treatment presents a significant risk of damage, Getklyn may recommend an alternative or decline the treatment.
6. Customer Responsibilities
Customers agree to:
- Provide accurate information when requesting services.
- Provide reasonable access to the vehicle, property or item being serviced.
- Inform Getklyn of known defects, damage or special requirements.
- Remove valuable or fragile personal belongings before service.
- Follow reasonable instructions provided by Getklyn staff.
- Make payment within the agreed timeframe.
7. Pricing and Payment
Prices may depend on the service selected, vehicle size, condition, materials, extent of work and additional requirements.
Prices displayed on the website or communicated during an initial enquiry may be subject to confirmation.
Where additional work is required beyond the agreed service, Getklyn will seek customer approval before proceeding where reasonably practicable.
8. Cancellations and Rescheduling
Customers should notify Getklyn as early as possible if they need to cancel or reschedule an appointment.
Repeated late cancellations or failure to attend an appointment may affect future booking availability.
9. Delays
We make reasonable efforts to complete services within the estimated timeframe. Completion times may change due to the condition of a vehicle or item, additional work, equipment, weather, parts availability or other circumstances outside our reasonable control.
10. Vehicle Collection
Customers should collect vehicles promptly once notified that the service is complete.
Where applicable, storage arrangements or charges will be communicated to the customer.
11. Parts and Additional Repairs
Where servicing or repairs require replacement parts, the customer may be informed of recommended parts and associated costs before work proceeds.
Where customer-supplied or third-party parts are used, Getklyn cannot guarantee their quality, compatibility, durability or manufacturer's warranty.
12. Liability
Getklyn will take reasonable care when providing its services.
To the extent permitted by applicable law, Getklyn will not be responsible for loss or damage arising from:
- Pre-existing damage or defects.
- Normal wear and tear.
- Hidden defects that could not reasonably have been identified beforehand.
- Personal belongings left in a vehicle or service location.
- Incorrect information supplied by the customer.
- Circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Kenyan law.
13. Complaints and Service Issues
We aim to resolve service concerns fairly and promptly. If you believe a service has not been completed satisfactorily, please contact Getklyn as soon as reasonably possible with details of the concern.
Where appropriate, we may inspect the vehicle, item or service area before determining an appropriate resolution.
14. Website Information
We make reasonable efforts to keep website information accurate and current. However, service descriptions, pricing, availability, images, opening hours and other information may change without notice.
15. Third-Party Services
Our website may contain links to third-party services including Google Maps, WhatsApp, payment services, social media and other external platforms.
Getklyn does not control those platforms and is not responsible for their content, availability, security or policies.
16. Privacy
Personal information submitted through our website or during a service request is handled in accordance with our Privacy Policy .
17. Intellectual Property
Unless otherwise stated, website content including logos, branding, text, graphics, photographs, designs and other materials belongs to or is used by Getklyn Solutions Ltd with appropriate rights.
You may not reproduce, modify, distribute or commercially use our content without prior written permission.
18. Changes to These Terms
Getklyn may update these Terms from time to time to reflect changes in our services, business practices, technology or legal requirements.
The latest version will be published on this page with the revised date.
19. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Kenya.
Any dispute arising from these Terms or our services will be handled in accordance with applicable Kenyan law and, where necessary, the jurisdiction of the appropriate Kenyan courts.
20. Contact Us
If you have questions about these Terms, our services or a booking, please contact us.
Getklyn Solutions Ltd
Links Road, Nyali, Mombasa, Kenya
+254 769 820 087
info@getklyn.co.ke